Marshall’s Northern Nevada Services’ commitment to protecting your privacy. Details on data collection, usage, sharing, and security for our clients in Reno, Sparks, and Fallon, NV.
Our Commitment to Data Protection in Northern Nevada
Marshall’s Northern Nevada Services (Marshall’s, MSC, and MASC) is deeply committed to protecting the privacy and security of the information belonging to our residential, commercial, and event clients across the Reno, Sparks, and Fallon, NV area. This policy details how we handle the personal and site-specific information necessary to provide our integrated septic, excavation, and sanitation services.
By utilizing any of our services, requesting a quote, or interacting with our digital properties, you agree to the terms outlined in this policy.
1. Information Collection and Sources
We collect information through various channels to facilitate reliable and compliant service:
| Category | Data Collected | Purpose/Source |
| Direct Contact Information | Name, Phone Number, Email Address, Physical Service Address. | Collected via Quote Request Form or direct service booking. Essential for scheduling and invoicing. |
| Service-Specific Data | Septic system details, required dumpster rental sizes, event dates, excavation scope, project timelines. | Necessary to accurately quote and fulfill specialized services like leach field repair or grease trap cleaning. |
| Billing and Transactional Data | Payment status, invoice history, payment method details (processed externally). | Used for processing payments and maintaining financial records. |
| Website Usage Data (Automated) | IP address, browser type, operating system, pages visited, time spent on site (e.g., viewing luxury restroom trailer rental Reno page). | Collected via analytics (e.g., Google Analytics) to optimize the website and enhance user experience. |
2. How We Utilize Your Information
Your data is used solely to enhance the efficiency and reliability of our integrated service model, fulfilling our core promise: We take care of your business.
- Service Fulfillment: Scheduling, dispatching technicians for septic pumping Reno NV or residential excavation, and coordinating the delivery and retrieval of roll off container rental Reno.
- Compliance and Documentation: Generating necessary paperwork for permits, regulatory adherence (especially for commercial grease trap cleaning), and safety protocols.
- Communication: Providing updates, responding to emergency septic repair inquiries, and sending confirmations or invoices.
- Cross-Service Integration: Internal sharing between MSC and MASC to offer integrated site solutions (e.g., suggesting a dumpster rental during an excavation quote).
- Security: Detecting and preventing fraudulent activities and maintaining the security of our services.
3. Data Sharing and Disclosure
We only share your information as required to execute our services or comply with the law:
- Internal Operations: Information is shared across Marshall’s Septic Care (MSC) and Marshall’s Sanitation Care (MASC) as necessary for integrated services.
- Third-Party Service Providers: We use trusted partners for payment processing, accounting, and email communication. These providers are bound by strict confidentiality agreements.
- Legal Obligations: We may disclose information if required by a court order, subpoena, or governmental regulation, particularly concerning environmental or safety mandates.
- Consent: We will seek your consent before sharing your information for any purpose not covered in this policy.
4. Data Security and Retention
We implement robust administrative, technical, and physical security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. We retain your information only for as long as necessary to provide the requested services, maintain business records for auditing and compliance, and fulfill our legal obligations.
5. Your Rights and Choices
If you are a client in our Northern Nevada service area, you have certain rights regarding your personal information:
- Access and Correction: You may request access to the personal data we hold about you and ask for inaccuracies to be corrected.
- Opt-Out of Marketing: You can opt out of receiving promotional communications from us at any time.
Contact Us:
For any questions regarding this policy or to exercise your privacy rights, please contact us via the main contact information on our website.
Policy effective Date: October 25, 2025 (Revised)
